THE PUPS PACK
FREQUENTLY ASKED QUESTIONS
What shirt do you use?
Our designs are printed on the genuine Comfort Colors® 1717 heavyweight garment-dyed tee. Its soft-washed finish and relaxed fit give it the comfortable, lived-in character Comfort Colors® is known for.
How does the shirt fit?
The comfort is in the fit. Comfort Colors® tees are relaxed, less fitted, and generally feel thicker and roomier than many standard T-shirts. Your usual size may fit a little larger, so review our Size Guide to choose the fit you will love.
How will I know when my shirt ships?
Every shirt is made especially for you. Once your order ships, we’ll email you the tracking information so you can follow it on its way.
How should I wash my shirt?
For the best and longest-lasting results, wash your shirt inside out in cold water with similar colors. Hang dry when possible, or tumble dry low. Avoid bleach, dry cleaning, and ironing directly over the design.
What should I know before ordering?
Because every shirt is made to order and we only sell new merchandise, we’re unable to accept returns or exchanges for sizing or a change of mind. Please review our Size Guide before ordering so you can choose a fit you’ll love.
What is The Pups Pack Quality Promise?
Our goal is for every customer to love their purchase. Each shirt is made especially for you, and we stand behind the quality of every order.
Something not right? Please contact us within 30 days of delivery at support@thepupspack.com. Include your order number and a clear photo so we can review everything quickly and help make it right.
See our complete Returns & Order Issues information.
Will the shirt color look exactly like my screen?
We work to show colors accurately, but garment-dyed fabric and differences between screens can create slight variations. Those subtle variations are part of the Comfort Colors® lived-in character.
What if my package is delayed or missing?
If your package is missing or tracking shows it was delivered but you cannot find it, please contact us. We’ll review the tracking and help investigate.
STILL NEED A HAND?
Send us a message and include your order number when asking about an existing order.