Our Quality Promise

Our goal is for every customer to love their purchase. Each shirt is made especially for you, and we stand behind the quality of every order.

Something not right?

Please contact us within 30 days of delivery at support@thepupspack.com. Include your order number and a clear photo so we can review everything quickly and help make it right.

Made Especially for You

Because every shirt is made to order and we only sell new merchandise, we’re unable to accept returns or exchanges for sizing or a change of mind. Please review our Size Guide before ordering so you can choose a fit you’ll love.

Need Help With a Delivery?

If your package is missing or tracking shows it was delivered but you cannot find it, please contact us. We’ll review the tracking and help investigate.

Your message comes to a real person who is happy to help.